Terms of Service

1. Agreement and Parties

These Terms of Service (“Terms”) constitute a legally binding agreement between Intelura Ltd (“Intelura”, “we”, “us”) and the entity or individual creating an account or using TimmyHR (“Customer”, “you”). By creating an account, you represent that you have authority to bind your organisation to these Terms.

TimmyHR is a B2B software-as-a-service platform. These Terms apply to all plans, including the Free plan. Your use of TimmyHR constitutes acceptance of these Terms in full.

2. Account Registration and Access

• You must provide accurate, complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must promptly notify us of any unauthorised access to your account
• Accounts are for business use only and must be associated with a valid organisation
• You may not create accounts on behalf of competitors of TimmyHR for the purpose of competitive intelligence
• Each subscription covers the number of employees permitted under your plan. Exceeding your employee limit requires upgrading to an appropriate plan

3. Subscription Plans and Billing

3.1 Plans and fees

TimmyHR is available on Free, Starter, Growth, and Enterprise plans. Paid plan fees are set out at timmyhr.com/pricing and in your order confirmation. We reserve the right to change pricing with 30 days' advance notice to existing subscribers.

3.2 Payment terms

• Monthly subscriptions are billed in advance on a recurring monthly basis
• Annual subscriptions are billed in advance for the full year
• All fees are exclusive of applicable taxes (VAT, GST, sales tax), which will be added where required by law
• Payment is due immediately upon invoice. Accounts with outstanding payments may be suspended after 14 days
• We do not offer refunds for partial subscription periods, except as required by applicable law

3.3 Free plan

The Free plan is provided at no cost, is limited to 5 employee accounts, and may be modified or discontinued at any time with reasonable notice. We reserve the right to convert Free accounts to paid plans if your usage exceeds Free plan limits.

3.4 Annual plans

Annual plan subscribers receive discounted pricing as listed on the pricing page. Annual plans auto-renew unless cancelled at least 30 days before the renewal date. We will send a renewal reminder 45 days before renewal.

4. Acceptable Use

You agree not to use TimmyHR to:

• Process data in violation of applicable employment, privacy, or data protection law
• Conduct any form of unlawful discrimination in employment decisions
• Upload or transmit malicious code, viruses, or any harmful software
• Attempt to access, reverse-engineer, or copy any part of TimmyHR's source code or infrastructure
• Use automated means to scrape, extract, or harvest data from TimmyHR
• Impersonate any person or entity or misrepresent your affiliation
• Resell, sublicense, or commercially distribute TimmyHR without our written permission
• Use TimmyHR in any way that violates these Terms or any applicable law

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice depending on the severity of the violation.

5. Your Data and Intellectual Property

5.1 Your data belongs to you

You retain full ownership of all data you upload to or create within TimmyHR (“Customer Data”). We claim no intellectual property rights over Customer Data. We process Customer Data solely to provide TimmyHR services as described in these Terms and our Privacy Policy.

5.2 Your licence to us

By uploading Customer Data, you grant Intelura a limited, non-exclusive licence to process that data for the sole purpose of providing, maintaining, and improving TimmyHR services. We do not use Customer Data to train AI models or for any purpose beyond service delivery.

5.3 TimmyHR intellectual property

TimmyHR, including its software, design, trademarks, and all associated intellectual property, remains the exclusive property of Intelura Ltd. Nothing in these Terms transfers any intellectual property rights to you. You may not use our trademarks, logos, or brand elements without our prior written consent.

5.4 Data portability and export

You may export your data at any time in machine-readable format from within TimmyHR. Upon cancellation, we will provide a data export for 30 days following your subscription end date, after which your data will be permanently deleted. This does not affect your obligation to retain payroll and employment records as required by applicable law.

6. Data Processing and GDPR

For Customers in the EU or UK, we will execute a Data Processing Agreement (DPA) on request, which forms part of these Terms. The DPA sets out the terms on which we process personal data on your behalf as a data processor.

As a Customer, you are responsible for:

• Ensuring you have a valid legal basis to process your employees' personal data
• Informing your employees that their data is processed using TimmyHR
• Responding to data subject requests from your employees (we will assist where technically feasible)
• Complying with applicable employment and data protection law in your jurisdiction

7. Service Availability and Support

7.1 Uptime

We target 99.9% monthly uptime for paid plans. This excludes scheduled maintenance (announced with at least 48 hours' notice outside business hours), emergency security patches, and events beyond our reasonable control (force majeure). Enterprise plans include an SLA with service credits for downtime below the committed threshold.

7.2 Support

• Free plan: Community documentation and help centre only
• Starter plan: Email support, 48-hour response during business days
• Growth plan: Priority email support, 4-hour response during business days
• Enterprise plan: Dedicated customer success manager, 1-hour response, custom SLA

7.3 Modifications to TimmyHR

We reserve the right to modify, update, or discontinue features of TimmyHR. For material changes that remove functionality your organisation relies on, we will provide at least 60 days' advance notice. We will not materially reduce the core HR functionality of a paid plan without offering a pro-rated refund for any prepaid period affected.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with TimmyHR (“Confidential Information”). Each party will use Confidential Information only for the purposes of these Terms and will protect it with at least the same care as it applies to its own confidential information.

This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) must be disclosed by law or court order.

9. Warranties and Disclaimers

We warrant that TimmyHR will perform materially as described in our documentation. We will use commercially reasonable efforts to maintain the security and availability of the platform.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TIMMYHR IS PROVIDED “AS IS” WITHOUT WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT BEYOND THOSE EXPRESSLY STATED ABOVE.

TimmyHR is a software platform, not a legal, accounting, or HR advisory service. Any information provided through TimmyHR (including payroll calculations, attendance records, or performance data) is for operational purposes only. You are responsible for verifying compliance with applicable employment, tax, and payroll law in your jurisdiction.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity
• Intelura's total aggregate liability for all claims arising under these Terms shall not exceed the greater of (a) the total fees paid by you to Intelura in the 12 months preceding the claim or (b) £100

These limitations do not apply to: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Intelura and its officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your violation of applicable law; (c) your misuse of TimmyHR; or (d) any dispute between you and your employees related to how you use TimmyHR.

12. Term and Termination

12.1 Term

These Terms are effective from the date you create an account and continue until your subscription is terminated.

12.2 Termination by you

You may cancel your subscription at any time through your account settings or by emailing hello@intelura.com. Monthly subscriptions cancel at the end of the current billing period. Annual subscriptions cancel at the end of the current annual term.

12.3 Termination by us

We may suspend or terminate your account immediately for material breach of these Terms, non-payment after 14 days, or if required by law. For non-material breaches, we will provide 14 days' notice to remedy the breach before terminating.

12.4 Effect of termination

Upon termination, your access to TimmyHR will cease. Your data will be available for export for 30 days, after which it will be permanently deleted. All provisions that by their nature should survive termination (including intellectual property, confidentiality, liability limitations, and indemnification) will survive.

13. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms shall first be subject to good-faith negotiation between the parties. If unresolved after 30 days, disputes shall be referred to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this section prevents either party from seeking interim injunctive relief from any competent court.

14. General

• Entire agreement: These Terms (including the Privacy Policy and any DPA) constitute the entire agreement between the parties regarding TimmyHR
• Amendments: We may update these Terms with 30 days' notice. Continued use after the effective date constitutes acceptance
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force
• Waiver: Our failure to enforce any right does not constitute a waiver of that right
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger or acquisition
• Force majeure: Neither party shall be liable for delays caused by events beyond their reasonable control

15. Contact

• General enquiries: hello@intelura.com
• Legal notices: legal@intelura.com
• Privacy: privacy@intelura.com